This Service Policy regulates the service rules, user rights and obligations between AetherOut and all customers who purchase products through our official online store. All order transactions and after-sales services of our store are subject to this policy and relevant UK e-commerce laws and regulations.
1. Shopping Service Rules
All products sold in our store are brand-new, genuine and unopened official products. We guarantee that all outdoor survival supplies meet UK local safety standards and quality inspection requirements. All product descriptions, parameters and functional introductions on the website are true, accurate and effective, without false publicity or misleading guidance.
2. Order Service Specification
After you place an order successfully, we will confirm the order information within 24 hours and arrange warehouse picking and packaging. We have the right to cancel or suspend orders with abnormal transaction information, suspected fraud, repeated malicious orders or invalid information to ensure the legitimate rights and interests of the store and normal customers.
3. Customer Service Commitment
Our customer service team provides professional pre-sales consultation and after-sales problem solving services. We will answer your questions about product selection, outdoor usage, parameter matching and order problems patiently. We adhere to the principle of fair service for all customers, and do not discriminate against any user for any reason.
4. User Code of Conduct
When using our store services, users shall abide by UK laws and network usage specifications. It is forbidden to use our store platform for illegal transactions, malicious evaluation, false complaint and other improper behaviors. Once violating the regulations, we have the right to terminate the service and refuse subsequent orders.
5. Service Limitation
Our store is only responsible for the product quality and after-sales service of the products sold by ourselves. We are not responsible for any losses caused by users’ improper operation, unauthorized modification, violent use and non-compliant use of outdoor survival products.