AetherOut provides standard and expedited shipping services for UK domestic orders and supports mainstream international shipping for eligible regions. This shipping policy applies to all orders placed in our official Shopify store.
1. Shipping Coverage
We prioritize shipping services for all regions of the United Kingdom, including England, Scotland, Wales and Northern Ireland. For international orders, we support shipping to most European countries and regions with complete logistics channels. Customers can check the optional shipping regions and corresponding freight standards on the order settlement page.
2. Order Processing Time
All valid orders will be processed and shipped within 1-3 working days (excluding weekends and UK statutory holidays). During peak shopping seasons and inventory adjustment periods, the shipping time may be appropriately delayed, and we will notify customers of the latest progress via email in time.
3. Delivery Time
UK domestic standard shipping takes 3-7 working days, and expedited shipping takes 1-3 working days. International delivery time is affected by logistics channels, customs clearance and regional distance, usually 7-15 working days. The specific delivery time is subject to the actual logistics situation.
4. Shipping Fees
Shipping fees are automatically calculated according to the customer’s delivery address, product weight and volume, and the specific amount will be displayed on the checkout page before payment. We will launch free shipping activities for specific order amounts from time to time, subject to the latest store activity rules.
5. Logistics Tracking & Customs
After the goods are shipped, we will send the logistics tracking number to your reserved email. You can query the real-time logistics status through the official logistics platform. For international orders, any customs duties, tariffs and handling fees generated by the destination country shall be borne by the customer.
6. Lost & Damaged Goods
If the goods are lost or severely damaged during transportation due to logistics reasons, please contact us via email within 48 hours after receiving the goods and provide photos and logistics proof. We will verify the situation and provide re-delivery or refund services for eligible orders.